Rated 4.3 out of 5 by 269
Rated 3.0 out of 5.0 disappointed with the Front desk staff
i was very disappointed. I booked 6 rooms for my families and 1 of the room was charged for a can of beer upon check out which we did not consumed at all. I explained to the front desk and they do not trust our words. We did not count the beers and drinks in the mini bar, thus we do not know there was a can of beer was missing. The beer was not very expensive which we are able to pay if we had drank it. But is the principle that we are very upset that we did not drink it and yet they charged us and ignore our explaination. We are very upset the way they handle this commotion.
June 29, 2015
Rated 4.0 out of 5.0 by Happy Feet Fantastic modern swimming pool.
My kids have a tremendous fun in the swimming pool. The Hotel staffs speak very little English. It's would be great if the hotel have a map of Ao Nang Beach so that the guess would know the direction of coming back if the guess prefer to walk around.
Most friendly and cheerful smiling face is at the Massage Ctr. Although have little english but the enquiry that I have, she will try to ask her Manager.
June 27, 2015
Rated 4.0 out of 5.0 by Joan_2015 Fantastic Stay!
We had thoroughly enjoyed our stay especially our 2 kids with its great swimming pool and kids club. My kids attended a dance event on a Saturday at kids club which they had fun, and I can see passion for the organizing committe, especially the recreation manager (think her name is Yoyo). The staffs satisfied our requests and their recognition for IHG members when we were there. Great job!
June 26, 2015